Return & Exchange Policy | Angies Boutique Smoke Shop LA
Fair & Transparent Returns, Exchanges & Warranty Information - Los Angeles Smoke Shop Policies
838 N Broadway, Los Angeles
Open Daily 11:00 AM - 7:00 PM
Our Commitment to Your Satisfaction
We stand behind every product we sell with fair and transparent policies
14 Days
Return window for eligible items
Warranty
Manufacturer defect coverage
Support
Expert assistance available
Quality
100% authentic products
📋 Detailed Return & Exchange Policy
✅ Returnable Items
- Defective Products: Manufacturing defects
- Wrong Items: Incorrect products shipped
- Damaged in Shipping: Report within 48 hours
- Unopened Accessories: Original packaging
- Electronic Devices: With defects (DOA)
- Glass Items: If damaged/defective
- Vaporizers: Manufacturer warranty
❌ Non-Returnable Items
- E-Liquids: Health & safety regulations
- Opened CBD: Once seal is broken
- Used Items: Any used products
- Kratom Products: All sales final
- Disposable Vapes: No returns
- Clearance Items: Final sale
- Modified Products: Altered items
⚠️ Important: All returns require original receipt and valid ID. Products must be in original condition with all packaging, accessories, and documentation. For online orders, customers are responsible for the cost of return shipping unless the return is due to our error, a shipping damage claim, or a verified defective item.
🔄 How to Return or Exchange
Simple 4-Step Return Process
1️⃣
Contact Us
Call (213) 680-0080
Explain the issue
2️⃣
Get Authorization
Receive return instructions
Get case number
3️⃣
Visit Store
Bring item & receipt
Show valid ID
4️⃣
Resolution
Exchange or refund
Same day processing
🛡️ Manufacturer Warranty Coverage
Many products come with manufacturer warranties. We'll help you with warranty claims for authorized brands.
Premium Vaporizers
- Storz & Bickel: 2-3 year warranty
- Dr. Dabber: 1-2 year warranty
- Focus V: Limited lifetime
- PAX: 10 year warranty
Electronic Devices
- Mods & Kits: 30-90 days typically
- Batteries: 30-60 days
- Chargers: 14 days minimum
- Tanks: DOA coverage only
Proof of purchase required
Glass Products
- Scientific Glass: Defects only
- Water Pipes: Manufacturing flaws
- Hand Pipes: Structural defects
- Accessories: DOA coverage
📞 Warranty Support: We handle warranty claims directly with manufacturers for your convenience. Just bring your receipt and defective item to our store.
💰 Refund & Credit Options
💵
Cash Refunds
Original cash purchases refunded in cash same day
💳
Card Refunds
Credited to original card within 3-5 business days
🎁
Store Credit
Instant credit for future purchases, no expiration
🔄
Direct Exchange
Swap for different item of equal or greater value
🎯 Special Return Circumstances
📦 Damaged During Shipping
What to do: Report within 48 hours of delivery. Take photos of damaged packaging and product. We'll work with shipping carrier for resolution.
Resolution: Full refund or replacement at no cost to you.
🔧 Manufacturer Defects
Coverage: Products with manufacturing defects are covered under warranty. Bring item and receipt for immediate exchange or warranty claim processing.
Timeline: Most warranty claims resolved within 7-14 days.
🎁 Gift Returns
Policy: Gift receipts allow for exchange or store credit only. Original purchaser can process full refund with payment receipt.
Note: ID required from person making the return.
💳 Lost Receipt
Options: We may be able to look up your purchase with your ID or payment method. Store credit may be offered at current selling price.
Tip: Save receipts or take photos for your records.
❓ Frequently Asked Questions About Returns
Q: Can I return a vape if I don't like the flavor?
A: Unfortunately, e-liquids and used vaping products cannot be returned for flavor preferences due to health regulations. We recommend trying small sizes first or asking for staff recommendations.
Q: How long do I have to return a defective product?
A: Defective products can be returned within 14 days of purchase. Products under manufacturer warranty may have longer coverage periods.
Q: Can I return CBD or kratom products?
A: CBD and kratom products are final sale once opened. Unopened products in original packaging may be returned within 14 days with receipt.
Q: Do you accept returns from online purchases?
A: Yes. We accept returns on online purchases within 14 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. Please contact us to start the return process, or visit our Los Angeles store for assistance.
Q: What if my glass piece breaks after purchase?
A: Accidental breakage is not covered. However, manufacturing defects like cracks or weak joints are covered within 14 days.
🌟 Our Customer Service Promise
We're Here to Make Things Right
If you're not satisfied with your purchase, let us know. We'll work with you to find a solution that ensures you leave happy.
🤝
Fair Treatment
Every case considered individually
⚡
Quick Resolution
Most returns processed same day
😊
No Hassle
Simple, straightforward process
💯
Satisfaction
Your happiness is our goal
📞 Contact Us About Returns
Need Help with a Return or Exchange?
Our friendly staff is ready to assist you
📱
Call Us
(213) 680-0080
Mon-Sun 11AM-7PM
📍
Visit Store
838 N Broadway
Los Angeles, CA 90012
Shop with Complete Peace of Mind
At Angies Boutique, we've built our reputation on trust, quality, and customer satisfaction since 1990. Every purchase is backed by our commitment to make things right.